Michelle Hudlin
Virtual Personal Assistant
Phone:
+1 647 223 4082
Email:
Address:
Mississauga, Ontario
Canada
A Bit About Me
With a strong background in operations, customer service, and project management, I provide personalized virtual assistant services to help you streamline your daily tasks and focus on what matters most. My experience ranges from administrative support and customer relations to research, event coordination, and process optimization.
I have honed my skills in fast-paced environments, having worked with notable companies like Affirm, G Adventures, and Trufflepig Travel. Over the years, I’ve developed a keen ability to handle a variety of responsibilities, from managing calendars and emails to organizing complex travel arrangements and overseeing customer interactions.
As the founder of Your PA Michelle, I offer comprehensive virtual assistance services tailored to meet the unique needs of businesses and individuals. Whether you need help with project management, data entry, market research, or simply organizing your day-to-day tasks, I work as an extension of your team to ensure smooth operations and exceptional outcomes.
My goal is to help you reclaim your time, reduce stress, and ultimately boost productivity, so you can focus on growing your business or enjoying more personal time.
Work Experience
August 2024 - Current
Sep 2020 - Feb 2024
Jul 2019 - Sep 2020
Virtual Assistant - Administration
As a Virtual Personal Assistant at Your PA Michelle, I manage administrative tasks such as email management, calendar scheduling, and document preparation, while also overseeing project deadlines, workflows, and client communications to enhance customer experiences. I conduct research, prepare reports, and coordinate events, meetings, and travel arrangements. By streamlining operations, I help clients save time and focus on scaling their businesses effectively.
Affirm Inc - Financial Services
As an Senior Operations Specialist at Affirm, I streamlined customer service operations, supported major initiatives such as the Affirm-PayBright merger and CRM transitions, and onboarded partners like Amazon and Apple. I trained outsourced teams, reduced handling times, improved customer satisfaction, and developed internal resources to ensure operational consistency. Additionally, I contributed to hiring, training, quality assurance, and resolving issues to enhance customer and employee experiences.
G Adventures - Travel Sales and Planning
As an Inside Sales - Global Connection Officer at G Adventures, I consistently exceeded sales targets, generating $300,000+ in monthly revenue while managing over 100 customer accounts. I handled in-destination emergencies, mentored new staff, and maintained a 98+ NPS. Recognized for performance, I was selected for the leadership summit “Connection Camp” in South Africa and retained during a 75% staff reduction to address critical customer escalations.
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